{"id":31,"date":"2019-10-02T01:51:46","date_gmt":"2019-10-02T01:51:46","guid":{"rendered":"http:\/\/86b8d774132251680.temporary.link\/?page_id=31"},"modified":"2021-05-03T11:03:51","modified_gmt":"2021-05-03T09:03:51","slug":"service-and-support","status":"publish","type":"page","link":"https:\/\/poweredbyenos.com\/fr\/service-and-support\/","title":{"rendered":"service & support"},"content":{"rendered":"

[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” _builder_version=”3.27″ background_image=”https:\/\/poweredbyenos.com\/wp-content\/uploads\/2019\/10\/pattern.jpg” background_position=”top_center” custom_padding=”25px||25px||true|false” custom_padding_tablet=”25px||25px||true|false” custom_padding_phone=”20px||20px||true|false”][et_pb_row column_structure=”3_5,2_5″ custom_padding_last_edited=”on|tablet” _builder_version=”3.27″ custom_padding_tablet=”||||false|false” custom_padding_phone=””][et_pb_column type=”3_5″ _builder_version=”3.27″][et_pb_text _builder_version=”3.29.3″ text_font_size=”19px” header_font=”|600|||||||” header_font_size=”50px” background_layout=”dark” text_font_size_tablet=”17px” text_font_size_phone=”15px” text_font_size_last_edited=”on|phone” header_font_size_tablet=”45px” header_font_size_phone=”40px” header_font_size_last_edited=”on|phone”]<\/p>\n

Service et Support<\/h1>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”3.27″][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”3.27″ background_color=”rgba(0,0,0,0.04)” background_enable_image=”off”][et_pb_row _builder_version=”3.27″][et_pb_column type=”4_4″ _builder_version=”3.27″][et_pb_text _builder_version=”3.27.4″ header_3_font=”|600|||||||” text_text_align_phone=”center” text_text_align_last_edited=”on|phone”]<\/p>\n

Notre approche pour r\u00e9aliser votre projet<\/h2>\n

Chez BSI, nous reconnaissons que chaque projet client requiert un plan sp\u00e9cifique pour r\u00e9ussir. Nous commen\u00e7ons chaque projet en nous focalisant sur vos objectifs et vos attentes afin que nous les prenions en compte d\u00e8s le d\u00e9part pour optimiser la conception de votre nouvelle plate-forme.<\/p>\n

Nous comprenons que planifier et d\u00e9ployer une plate-forme num\u00e9rique pour g\u00e9rer les ressources des animaleries est un projet complexe. Nous vous aidons \u00e0 g\u00e9rer la transition afin de minimiser les obstacles et assurer une mise en place efficace.<\/p>\n

Nous utilisons une m\u00e9thodologie bien d\u00e9finie et \u00e9prouv\u00e9e pour assurer une transition en douceur vers enos. Les \u00e9l\u00e9ments cl\u00e9s de notre processus incluent gestion de projet, planification d\u00e9taill\u00e9e et formation du personnel sp\u00e9cialis\u00e9.<\/p>\n

Une fois le d\u00e9ploiement termin\u00e9, notre \u00e9quipe BSI Care continue de travailler avec vous pour assurer un succ\u00e8s continu.<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”3.27″][et_pb_column type=”4_4″ _builder_version=”3.27″][et_pb_blurb title=”Project Management” url=”https:\/\/poweredbyenos.com\/our-story#staff-bios” use_icon=”on” font_icon=”%%159%%” icon_color=”#ffffff” use_circle=”on” icon_placement=”left” content_max_width=”100%” _builder_version=”3.29.3″]Notre \u00e9quipe<\/a> brings years of extensive experience to your projects with successful implementations in Academia, Government, Pharma, CRO and Animal breeders. Together with the key staff from your facility, we determine the project goals and deliverables.[\/et_pb_blurb][et_pb_blurb title=”Scheduling” use_icon=”on” font_icon=”%%67%%” icon_color=”#ffffff” use_circle=”on” icon_placement=”left” content_max_width=”100%” _builder_version=”3.27″]<\/p>\n

En d\u00e9but du projet, nous \u00e9tablissons avec vous un calendrier identifiant les livrables et les informations dont nous avons besoin pour nous permettre de respecter les d\u00e9lais et les objectifs du projet. Nous travaillons avec vous pour mener \u00e0 bien toutes les activit\u00e9s dans les d\u00e9lais impartis.<\/p>\n

[\/et_pb_blurb][et_pb_blurb title=”Training” use_icon=”on” font_icon=”%%283%%” icon_color=”#ffffff” use_circle=”on” icon_placement=”left” content_max_width=”100%” _builder_version=”3.27″]<\/p>\n

La formation est une partie essentielle de toute mise en place. BSI fournit une formation sp\u00e9cifique et adapt\u00e9e aux diff\u00e9rents r\u00f4les du personnel de votre centre. En particulier, la s\u00e9lection et la formation de \u00ab\u202fsuper utilisateurs\u202f\u00bb et r\u00e9f\u00e9rents vous permet de disposer d\u2019experts internes.<\/p>\n

[\/et_pb_blurb][et_pb_blurb title=”Data Migration Service” use_icon=”on” font_icon=”%%145%%” icon_color=”#ffffff” use_circle=”on” icon_placement=”left” content_max_width=”100%” _builder_version=”3.27″]<\/p>\n

Nous proposons un service optionnel pour reprendre vos donn\u00e9es historiques et les transf\u00e9rer sur votre nouvelle plateforme enos. Cela garantit une continuit\u00e9 dans vos processus et la disponibilit\u00e9 de donn\u00e9es importantes, par exemple le fond g\u00e9n\u00e9tiques dans le cadre de l\u2019\u00e9levage ou l\u2019historique de protocoles.<\/p>\n

[\/et_pb_blurb][et_pb_blurb title=”BSI Care Team” use_icon=”on” font_icon=”%%86%%” icon_color=”#ffffff” use_circle=”on” icon_placement=”left” content_max_width=”100%” _builder_version=”3.27″]<\/p>\n

Notre \u00ab\u202fCare Team\u202f\u00bb est form\u00e9 pour vous apporter le meilleur soutien et une exp\u00e9rience client de qualit\u00e9. Notre mission est de vous accompagner au plus pr\u00e8s pour r\u00e9pondre \u00e0 vos besoins actuels et futurs.<\/p>\n

\u00a0Avec nos bureaux situ\u00e9s en Europe, en Am\u00e9rique du Nord et en Asie-Pacifique, nous sommes en capacit\u00e9 de r\u00e9pondre rapidement et en plusieurs langues, pour garantir une exp\u00e9rience client positive.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”3.27″ global_module=”502″][et_pb_row _builder_version=”3.27″ max_width=”700px”][et_pb_column type=”4_4″ _builder_version=”3.27″][et_pb_text _builder_version=”3.27.4″ header_font=”|600|||||||” header_text_align=”center”]<\/p>\n

Nous sommes \u00e0 votre service <\/strong><\/h1>\n

[\/et_pb_text][et_pb_divider color=”#546061″ divider_weight=”4px” _builder_version=”3.27″ max_width=”85px” module_alignment=”center” custom_margin=”-20px||0px||false|false”][\/et_pb_divider][et_pb_text _builder_version=”3.27.4″ text_font_size=”16px” header_font=”|600|||||||” header_text_align=”center” text_orientation=”center” custom_padding=”||20px||false|false” text_text_align=”center”]<\/p>\n

If you need support, our Care team is ready to help.<\/p>\n

Please contact us on this page<\/a> and select “Technical Support”.\u00a0<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ module_id=”enos-footer” module_class=”enos-footer” _builder_version=”3.29.3″ background_image=”https:\/\/poweredbyenos.com\/wp-content\/uploads\/2019\/10\/footer-bg.jpg” global_module=”116″ saved_tabs=”all”][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ use_custom_gutter=”on” _builder_version=”3.27″][et_pb_column type=”1_4″ _builder_version=”3.27″][et_pb_text content_tablet=”” content_phone=”” content_last_edited=”on|desktop” _builder_version=”3.29.3″ text_font=”|300|||||||” text_text_color=”#ffffff” header_5_font=”|600|||||||” header_5_text_color=”#ffffff” custom_margin=”||30px||false|false” custom_css_main_element=”color:rgb(255,255,255) !important;”]<\/p>\n

BSI Europe<\/h5>\n

FRANCE<\/strong>
+33 450 10 22 60<\/strong><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”3.27″][et_pb_text _builder_version=”3.29.3″ text_font=”|300|||||||” text_text_color=”#ffffff” header_5_font=”|600|||||||” header_5_text_color=”#ffffff”]<\/p>\n

BSI North America<\/h5>\n

USA<\/strong>
+1 877 977 5775<\/strong><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”3.27″][et_pb_text _builder_version=”3.29.3″ text_font=”|300|||||||” text_text_color=”#ffffff” header_5_font=”|600|||||||” header_5_text_color=”#ffffff” custom_margin=”||30px||false|false”]<\/p>\n

BSI Asia Pacific<\/h5>\n

AUSTRALIA<\/strong>
+61 (0)2 8814 1597<\/strong><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”3.27″][et_pb_text _builder_version=”3.27.4″ text_font=”|300|||||||” text_text_color=”#ffffff” header_5_font=”|600|||||||” header_5_text_color=”#ffffff” custom_margin=”||5px||false|false”]<\/p>\n

Contactez-nous<\/h5>\n

[\/et_pb_text][et_pb_image src=”https:\/\/poweredbyenos.com\/wp-content\/uploads\/2019\/10\/linkedin.png” url=”https:\/\/www.linkedin.com\/company\/poweredbyenos\/” url_new_window=”on” _builder_version=”3.27″ custom_margin=”||15px||false|false”][\/et_pb_image][et_pb_image src=”https:\/\/poweredbyenos.com\/wp-content\/uploads\/2019\/10\/email.png” url=”mailto:info@poweredbyenos.com” _builder_version=”3.29.3″ custom_margin=”||15px||false|false”][\/et_pb_image][et_pb_image src=”https:\/\/poweredbyenos.com\/wp-content\/uploads\/2019\/10\/bsi.png” _builder_version=”3.29.3″ max_width=”90px”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>","protected":false},"excerpt":{"rendered":"

Service and SupportOur approach to achieving your vision At BSI we recognize that each client requires a unique and specific plan to achieve success. We begin each project by understanding your goals and expectations so that we appropriately set up the project to optimize the design of your new platform. 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