Service and Support

Our approach to achieving your vision

At BSI we recognize that each client requires a unique and specific plan to achieve success. We begin each project by understanding your goals and expectations so that we appropriately set up the project to optimize the design of your new platform.

We understand that planning and deploying a digital platform for managing animal facility resources can be a complex project. We  help you to navigate the transition to minimize obstacles and ensure your experience is a positive one.

We use a well-defined, well-tested methodology to provide a smooth transition to enos. Key elements of our process include project management, appropriate scheduling and specialist staff training.

After the rollout is accomplished, our BSI Care team continues to work with you to ensure ongoing success.

Project Management

Our team brings years of extensive experience to your projects with successful implementations in Academia, Government, Pharma, CRO and Animal breeders. Together with the key staff from your facility, we determine the project goals and deliverables.
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Scheduling

At the start of the project, we will produce a schedule that identifies deliverables and the information we need from you to meet deadlines and project goals. We will work with you to complete all activities on time and to a high standard.

Training

Training is a vital part of any implementation. BSI provides training for individual roles in your facility. The selection of enos “power users” provides your organization with in house expertise to save your organization time and money.

Data Migration Service

We offer an optional data migration service for transfering valuable historical data to enos. This ensures data preservation and assists business continuity

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BSI Care Team

Our Care team is selected to deliver exceptional customer experiences. . It is our mission to work alongside you to support your current requirements and evolving needs.

 With offices located in Europe, North America and Asia Pacific, we offer fast responses and multilingual capabilities to ensure a positive end-to-end customer experience

We are here to help

If you need support, our Care team is ready to help. Please contact your local representative or complete this form and we will contact you shortly.